Xolo Italy Issues: Province Selection Not Working and Certified Email Notifications

Feedback & Support
1

Hi everyone,

As a Xolo Italy user, I’d like to share and verify with you some anomalies I’m experiencing on the Italian platform:

  1. I’m having an issue when adding new clients: while filling out the client details, the dropdown menu for selecting the province is completely empty. This blocks the entire process because the system requires the province as a mandatory field. The problem occurs both when accessing through the ‘Clients’ section and when using the quick ‘Create New Client’ button during invoice generation.
  2. I’ve also noticed another oddity: after opening a support ticket for this issue, the ticket confirmation was sent to my certified email address (PEC - Posta Elettronica Certificata) instead of my regular email address.

Are other Xolo Italy users experiencing these issues? Specifically:

  • Can you view and select provinces when creating a new client?
  • Have you received ticket notifications on your certified email instead of your regular email?

Thanks in advance for your feedback!

2

Hi Gabriele, happy new year!

Thanks for voicing these. I can tell you first off, that the first issue listed was a tiny bug which has now been fixed, so thanks for bringing this forward. Let me know though if the issue persists.

Regarding the second one; it’s a known bug that we’re trying to work out a fix for but stay patient with us - a fix is on it’s way.

Have a wonderful start to the week :hugs:

1 Like
3

Hi Cirkeline,

Happy New Year to you too! :tada:

Thank you so much for the quick update and for addressing these issues. I appreciate the effort you and the team are putting in to resolve them.

Looking forward to the fix for the second one—thanks for keeping me in the loop. Wishing you a fantastic start to your week as well! :hugs:

Best,
Gabriele